FREQUENTLY ASKED QUESTIONS

All orders placed Monday-Friday are expected to ship within 3-5 business days unless otherwise stated on the product description. Many "pre-order" items will have their own unique shipping time frame, so please be sure to look before you checkout. When you check out with an item on "pre-order" in your cart, the entire order will ship as one cohesive package. If you want an item ready to ship immediately, it is important that you place a separate order from any other items on pre-order.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available/for the postal courier to take an arrival scan of the package to update the status.

All shipping costs will be displayed at checkout as a flat rate per order. The costs and methods that are provided at checkout come directly from the postal courier themselves and are not in our control.

The funds go directly to the courier and it is the courier's responsibility to honour the shipping. We are not able to provide refunds for shipping on behalf of the courier should they not honour the timeline according to the postage paid.

If your product has arrived defective, destroyed, or otherwise unusable, please contact us via email at info@lowerhollowhc.com. Our team will be happy to figure out a solution to this problem.

Probably not. Please feel free to contact us if you did not receive shipping confirmation, or your tracking number.

Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages.

All return / exchange requests must be made within 30 days of the shipment delivery date. Items must be in original / unwashed / unworn condition to be eligible for a refund.

Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs. We are not responsible for exchange / return shipping costs incurred.

Please EMAIL info@lowerhollowhc.com for any returns or exchanges BEFORE sending your order back to us.

Exchanges and returns can be shipped to:

Lower Hollow
2 Oboe Street
Rynfield
Benoni
1501

*Please include a note requesting a new size or refund for the item(s).*